Acceptable Use Policy
Effective: 20 October 2026. DishRoute is provided by ABT Dev Services, Lahore, Pakistan. The English text of this page prevails over any translation.
Purpose
This policy keeps DishRoute safe and reliable for every restaurant and its guests. It applies to the Customer and all its Users. Breaking it may lead to removal of content, suspension or ending of the account under the Terms of Service.
Lawful use
Do not use the Service to break any law, including the Prevention of Electronic Crimes Act, 2016 and the laws of your own country, or to store, show or send content that is unlawful, defamatory, obscene, hateful, threatening or that violates someone else's privacy or intellectual property.
Do not sell items you are not allowed to sell where you operate, do not show misleading prices or menu information, and do not use guest or staff data for any purpose other than running your restaurant.
Messages
Send WhatsApp, SMS and email messages only to people who have a real relationship with your restaurant. Send marketing and campaign messages only to guests who have opted in, respect quiet hours, and stop messaging anyone who opts out. Do not send spam, messages to bought or scraped lists, or messages that harass anyone.
Use your own WhatsApp Business account and SMS provider and follow their rules, including the WhatsApp Business and Meta commerce policies, message template and 24-hour session rules, and the rules of the Pakistan Telecommunication Authority or the telecom regulator in your country on sender ID, timing and opt-out.
Security and fair use
Do not try to access another restaurant's data, other accounts, or parts of the Service you are not permitted to use. Do not probe, scan or test the Service for weaknesses without our written permission (report weaknesses to [email protected] instead).
Do not upload malware, interfere with the Service, overload it, place fake or test orders in bulk on live guest pages, bypass plan limits or security controls, scrape it, or access it with automated tools other than our published API within its limits.
Do not share sign-in details or let one account be used by several people. Create a login for each person who needs one; a shared kitchen or counter screen should use an account limited to that screen.
AI and OCR
Use AI and OCR features only with content you are allowed to process, check every menu import and every insight before relying on it, and do not use them to produce misleading menus, offers, reviews or records.
Reporting
Report misuse or content that breaks this policy to [email protected]. We review reports promptly and will contact the restaurant concerned.