Terms of Service

1. About these terms

These Terms of Service are an agreement between ABT Dev Services, Lahore, Pakistan, which develops and operates DishRoute ("ABT", "we", "us"), and the restaurant, cafe, food business or restaurant group that signs up for DishRoute ("the Customer", "you").

The person who accepts these terms at signup, or who signs an order form, confirms that they are authorised to bind the Customer. Acceptance by clicking at signup is a valid electronic agreement under the Electronic Transactions Ordinance, 2002, and under the electronic signature laws of other countries where the Customer operates.

These terms include, by reference, the Privacy Policy, the Data Processing Terms, the Acceptable Use Policy, the Refund Policy and the plan you choose (your "Order"). If they conflict, this order applies: a written agreement signed by both parties, then the Order, then the Data Processing Terms (for personal data), then these terms, then the other policies.

2. Definitions

"Service" means the DishRoute software as a service, including the guest ordering app, the restaurant app (order board, kitchen display, waiter and counter screens), the owner dashboard and reports, its websites, APIs, printouts and support, the optional modules in your plan, and, where licensed, the on-premise and desktop server editions.

"Customer Data" means all data and files entered or uploaded into the Service by or for the Customer, or created by its guests while using it, including menus, tables and QR codes, orders, payments, invoices, guest contact details given by consent, feedback, reservations, loyalty balances and messages.

"Users" means the people the Customer allows to sign in to the Service: owners, managers, waiters, kitchen staff, cashiers and other staff.

"Guests" means the Customer's diners and customers who order, pay, book or give feedback through the Service, for example by scanning a table QR code, on WhatsApp or online. Guests do not need an account.

"Subscription Period" means the month or year that has been paid for.

3. Accounts and users

The owner account controls the restaurant account (workspace) and all its branches. You decide who becomes a User, which roles they have and which branches they can see, and you are responsible for what Users do in the Service.

Keep sign-in details private. We strongly recommend two-step sign-in for owners and managers. Tell us without delay at [email protected] if you suspect that an account has been accessed without permission.

Information given at signup and for billing must be correct and kept up to date.

4. Plans, limits, trial and features

Your plan sets the modules and the number of branches, tables, staff logins, menu items, messages and storage included. If you go over a limit we will ask you to upgrade, and adding more of that item may be paused until you do. We never delete records or stop live orders because a limit was reached.

Public plans start with a 14-day free trial and no card is needed. Before the trial ends we ask you to choose a paid plan. If you do not pay, the account becomes read-only as described in section 7, and your data is kept.

Features shown as "coming soon" or as planned are not part of any subscription until they are released. Please do not buy the Service relying on a feature that has not been released.

We may improve and change the Service. We will not materially reduce the core features of your plan during a Subscription Period you have paid for.

5. Fees, invoices and taxes

Prices are set in US dollars (USD), with regional prices in local currency for some countries (for example Pakistani rupees, PKR, for customers in Pakistan). The currency and price shown at signup or in your Order apply, and are payable in advance for each Subscription Period. Renewal invoices are issued before the period starts and are due within the time shown on the invoice.

Prices do not include taxes. Taxes are added where the law requires, for example sales tax on services under the provincial law that applies in Pakistan, or VAT or GST in other countries.

If you are required by law to withhold income tax from a payment to us, you must deposit it with the tax authority and send us the withholding certificate within 30 days. Bank, gateway, currency conversion and transfer charges on your side are paid by you.

6. Renewal, price changes and plan changes

Subscriptions renew for the same period unless you stop renewal before the renewal date. You can stop renewal at any time from the billing page or by email.

We may change prices by telling the account owner by email and in the Service at least 30 days in advance. A new price applies only from your next renewal after the notice; it never changes a period you have already paid for.

Upgrades take effect at once. For the rest of the current period you pay the price difference for the time remaining. Downgrades take effect from the next renewal. If a module is not in your new plan, its data is kept and comes back if the module is enabled again.

7. Late payment

If a renewal is not paid by the end of the paid period, or a trial ends without a paid plan, you keep full access for a grace period of 7 days. After that the account becomes read-only: you can still view, print and export your data and pay the invoice, but guests cannot place new orders and staff cannot add or change records. Paying restores full access.

We do not delete data because of late payment, except as described in section 18 after the subscription has ended.

8. Customer Data

You own Customer Data. You give us a limited right to host, copy, back up, process and display it only to provide, secure and support the Service, to follow your instructions and to meet legal obligations.

We do not sell Customer Data, use it for advertising, or contact your guests for our own marketing. We may use anonymous, aggregated statistics about how the Service is used, which do not identify any restaurant or person, to run and improve the Service.

You are responsible for having a lawful basis to collect and enter Customer Data, for telling your guests and staff how their data is used as the law requires, for obtaining any consent that is needed (for example before sending marketing messages), and for the accuracy of your menus, prices, allergen and dietary information.

The Data Processing Terms describe how we handle personal data in Customer Data on your behalf.

9. Payments from your guests and invoices

Payments your guests make to you (online, by card terminal, cash, wallet or bank transfer) are between you and your guests. Online payments go through your own accounts with the payment providers you connect, such as Stripe, Safepay, JazzCash or Easypaisa. ABT is not a party to those payments, does not receive or hold the money, and does not store guest card details, which are entered on and kept by the payment provider.

You are responsible for your prices, taxes and service charges, for refunds to your guests, and for meeting the invoice, receipt and fiscal rules of your country, for example the POS invoice integration rules of the Federal Board of Revenue or a provincial revenue authority in Pakistan. The Service provides settings and fields to help, but you must check that your invoices meet the rules that apply to you.

10. Our responsibilities and support

We will provide the Service with reasonable skill and care, keep the security measures described in the Privacy Policy and the Data Processing Terms, and take regular backups of the cloud Service.

Support is available by email and through the Service from Monday to Saturday, 9:00 to 18:00 Pakistan time, except public holidays. We aim to answer within one working day. Support staff can open your restaurant account only when you grant access, and every such session is recorded.

11. Availability

We aim for the cloud Service to be available 99.5% of each calendar month, not counting scheduled maintenance announced at least 24 hours in advance (normally at night, Pakistan time, outside usual service hours where we can), urgent security fixes, and events described in section 22.

If availability in a month falls below 99.0% and you ask us within 30 days, we credit 10% of that month's subscription fee for each full percentage point below 99.5%, up to 50% of that month's fee. The credit is applied to your next invoice and is your only remedy for unavailability, except as stated in the Refund Policy.

The Service depends on your own internet connection, devices and printers. Problems with them are outside our control.

12. Services from other providers

Some features work with services you choose and connect: WhatsApp Business (Meta) and SMS providers, email, payment gateways, banks, card terminals, printers, maps and cloud storage. Their terms and charges apply between you and them, and we are not responsible for their availability, their decisions (for example a provider blocking your number) or the charges they make.

AI and OCR features, such as reading a menu from a photo or AI insights on your reports, are optional and metered. They send the minimum content needed to an external provider. Their results are suggestions: menu imports are placed in a review area and saved only after a person approves them, and insights must be checked by a person before you rely on them.

13. Your obligations

You and your Users must follow the Acceptable Use Policy. You must not copy, resell, sublicense or reverse engineer the Service, use it to build a competing product, scrape it, or run load or security tests against it without our written permission.

If you find a security weakness, please report it to [email protected] and give us reasonable time to fix it before telling anyone else. We will not take action against good-faith reports that follow this policy.

14. Intellectual property

We and our licensors own the Service, its software, design, documentation and the DishRoute name and logo. Your subscription gives you a non-exclusive, non-transferable right to use the Service during the Subscription Period under these terms.

You keep all rights in your restaurant name, logo, photos, menu text and content, and allow us to show them in your guest app, microsite, QR cards, invoices and printouts. We will not name you as a customer in our marketing without your written permission.

If you send us suggestions, we may use them without any obligation to you.

15. Confidentiality

Each party will keep the other party's non-public information confidential, use it only for this agreement and share it only with people who need it and are bound by similar duties. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law or court order (after notice where the law allows).

16. Suspension

We may suspend or restrict access, only as far as needed, if payment is overdue as described in section 7, if an account creates a security risk for the Service or other restaurants, if there is a serious breach of the Acceptable Use Policy, or if a law or authority requires it. We will tell you in advance where we reasonably can, and restore access when the reason is resolved.

17. Term and ending the agreement

This agreement runs while you have a trial or a subscription. You may cancel at any time; the Service continues until the end of the paid period.

Either party may end the agreement if the other seriously breaches it and does not fix the breach within 15 days of written notice. We may also stop offering the Service by giving at least 60 days' notice, in which case we refund the unused part of any prepaid fees.

18. Your data after the subscription ends

While your account is active or read-only you can export your menus, orders, payments, invoices, guests and reports with the export and report tools. On request made within 90 days after the subscription ends, we will provide a full export of Customer Data in common formats (CSV or XLSX, with uploaded files) within 15 working days.

We keep Customer Data for at least 90 days after the subscription ends. After 180 days we may permanently delete it after giving the account owner 30 days' notice by email. Deleted data leaves our backups within a further 35 days. We may keep our own invoices and payment records for as long as tax and accounting laws require.

19. Warranties and disclaimers

We will provide the Service substantially as described in its documentation. Apart from what these terms state, the Service is provided as it is and as available, and we give no other warranties, to the extent the law allows.

Results depend on the data and settings you enter. You remain responsible for checking prices, taxes, service charges, discounts, invoices, cash counts, stock levels and reports, and for the menu, allergen and dietary information shown to guests. Tax settings in the Service are provided for convenience and must be confirmed with your tax adviser.

20. Limitation of liability

Neither party is liable for indirect or consequential losses, or for loss of profit, revenue, sales, orders, goodwill or reputation, even if it was told they were possible.

Each party's total liability under this agreement in any 12 months is limited to the fees paid and payable by the Customer for the Service in the 12 months before the event that caused the claim.

These limits do not apply to the Customer's obligation to pay fees, to a breach of section 13, or to liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

21. Claims by others

We will defend you against a claim by a third party that the Service, used as allowed, infringes their intellectual property rights, and pay any damages finally awarded. We may instead change the Service so it no longer infringes, obtain a licence, or end the subscription and refund unused prepaid fees.

You will defend us against claims arising from Customer Data you had no right to provide, from your dealings with your guests (including food, payments and refunds), or from messages and content you send through the Service in breach of the Acceptable Use Policy, and pay any damages finally awarded.

The party asking for defence must tell the other promptly, give reasonable help and let it control the defence and any settlement.

22. Events beyond control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, riots, government action, internet or power outages across a region, or failures of major hosting, messaging or network providers. This does not excuse payment obligations.

23. On-premise and desktop server editions

If you license an on-premise or desktop server edition, you are responsible for the computer or server it runs on, your local network, its security, operating system updates and backups. The licence is for the restaurant account and number of installations stated in your Order and may not be transferred without our consent.

The software checks its licence online from time to time and keeps working offline for a grace period. If a licence expires or is revoked, the software becomes read-only so you can still view and export your data.

24. Changes to these terms

We may update these terms. We will tell account owners about material changes by email and in the Service at least 30 days before they take effect. If you do not agree, you may cancel before they take effect and we will refund the unused part of any prepaid fees. Changes required by law may take effect sooner.

25. Governing law and disputes

These terms are governed by the laws of Pakistan.

The parties will first try to settle any dispute in good faith within 30 days of written notice. Any dispute not settled will be referred to arbitration by a sole arbitrator agreed by both parties, or failing agreement appointed under the Arbitration Act, 1940. The arbitration will be held in Lahore in English, and may be held online.

The courts at Lahore have exclusive jurisdiction for interim relief and for matters that cannot be arbitrated. Nothing here removes rights a Customer has under consumer protection or data protection laws of its own country that cannot be waived or that apply by law.

26. General

You may not transfer this agreement without our written consent; we may transfer it to a successor of our business with notice to you. If a part of these terms is unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.

Notices to you are sent to the account owner's email address. Notices to us are sent to [email protected]. This agreement is the entire agreement about the Service and replaces earlier discussions.

27. Contact

ABT Dev Services, Lahore, Pakistan. Email: [email protected]. Website: abtdevservices.com.

Related policies

• Privacy Policy
• Data Processing Terms
• Acceptable Use Policy
• Refund Policy