رقم کی واپسی کی پالیسی
نافذ العمل: 20 اکتوبر 2026. DishRoute کو ABT Dev Services، لاہور، پاکستان فراہم کرتی ہے۔ اس صفحے کا انگریزی متن کسی بھی ترجمے پر فوقیت رکھتا ہے۔
1. Free trial and money-back period
Public plans start with a 14-day free trial with no card needed, so you can try DishRoute before paying.
If you are not satisfied after paying, ask for a refund within 7 days of your first subscription payment and we will refund that payment in full. This applies once per restaurant account.
2. Renewals and yearly plans
Subscriptions are paid in advance. You can stop renewal at any time and the Service continues until the end of the paid period. Apart from the cases below, payments for periods that have started are not refunded.
3. When we always refund
Duplicate or mistaken payments: the extra amount, in full, after we check it.
Long outages: if the cloud Service is unavailable for more than 72 hours in a row for reasons within our control, we refund or credit the affected days on request. Shorter disruptions are covered by the availability credits in the Terms of Service.
Ending by us: if we stop offering the Service, or end your subscription without fault on your part, we refund the unused part of the prepaid period.
Changes you do not accept: if you cancel because of a material change to the terms, we refund the unused part of the prepaid period.
4. What is not refunded
Charges made by your own WhatsApp, SMS, payment gateway or cloud storage providers, which you pay to them; message bundles and AI credits that have been used; and periods suspended or ended because of a serious breach of the Acceptable Use Policy.
Refunds to your own guests for their orders are made by you, through your payment provider or in cash, and are not covered by this policy.
If you paid with a discount or coupon, refunds are based on the amount actually paid.
5. How refunds are made
Email [email protected] from the owner email address with the workspace handle and invoice number. Approved refunds go back to the original payment method or by bank transfer to an account in the restaurant's or owner's name, normally within 10 working days, in the currency you paid. If a payment gateway does not return its own fee to us, that fee may be deducted.
Please contact us before disputing a card payment with your bank, so that we can resolve it quickly.