Guests who write to your WhatsApp number show up in the WhatsApp inbox. Replies go out from your own number.
Connect your number
Open Settings and choose WhatsApp. Follow the steps to connect your WhatsApp Business number. Your plan must include WhatsApp.
Answer guests
- Open WhatsApp inbox.
- Filter the list with Open, Mine, Unassigned, Unread or Closed, or search by name or number.
- Choose a chat. The guest's name, orders and notes show beside it.
- Type your reply and send.
- Use quick replies. Press the lightning button, or type
/and the shortcut. Add your own under Quick replies.
The 24 hour window
WhatsApp lets you reply freely for 24 hours after the guest's last message. After that the inbox asks you to send an approved template to start the conversation again.
Orders from chat
An order taken in a chat becomes a normal order on Live orders, so the kitchen and cashier see it like any other.
Related
Was this page helpful?
Good to hear. Your answer is not sent or saved.
Sorry about that. Tell us what was missing and we will improve this guide. Tell us