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Guest invoices, paying and feedback

Explain how a guest pays from the phone, gets a digital invoice, shares it and leaves a rating, and how owners read the feedback.

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Paying

A guest chooses how to pay when they order or when the meal ends. Cash and card are taken by staff. If your plan includes online payment and you connected a provider, the guest can pay from their phone. Staff get a notification and the order shows as paid.

The digital invoice

After payment the guest can view, download as a PDF or share their invoice from the same phone page. It carries your logo, tax numbers and the full breakdown. Owners find every invoice under Invoices.

Invoices list for the owner

Feedback

After the meal the guest can rate their visit and leave a comment. Only your team sees it.

  1. Open Guest feedback from the left menu.
  2. Read new comments. Unread ones carry the New status.
  3. See the rating card for averages over time.
  4. Follow up with unhappy guests when you have their phone number.
The Guest feedback inbox

Switch feedback on or off under Settings > Guest feedback.

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