No sound for new orders or guest calls

Browsers only play sound after a person has touched the page once.

1. Tap anywhere on the page after you open Live orders, the kitchen display or the floor.
2. Check the sound button. The kitchen display has a speaker icon. Make sure the sound is on.
3. Check the device volume and that it is not on silent or do not disturb.
4. For guest calls, check Settings > Waiter app and switch on Sound for guest calls.
5. Keep the screen awake. A device that sleeps or locks cannot ring. Turn off screen timeout on the kitchen tablet.
6. In the app, allow notifications for DishRoute in the phone settings.

Related

• Waiter: use the floor and table actions
• Common problems and fixes