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Troubleshooting

Fixes for the problems restaurants run into most often.

  1. Common problems and fixes Quick fixes for common DishRoute problems: a QR code that does not open, no sound for new orders, a missing kitchen ticket, an item that cannot be ordered.
  2. Printer problems Fix receipts or kitchen tickets that do not print, print too wide or too small, or print in the wrong language.
  3. Offline or slow connection What to do when DishRoute says it is offline, orders arrive late or a screen does not update, for cloud and on-site servers.
  4. Sign-in and two-step problems Fix a wrong password, a locked PIN, a missing workspace choice or a lost two-step code, and reset a staff member two-step sign-in.
  5. No sound for new orders or guest calls Fix silent alerts for new orders, kitchen tickets and guest calls on a browser, tablet or phone.
  6. A QR code does not open the menu Work through the reasons a table QR code fails to open: an old card, a changed code, no internet or an inactive table.