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Sign-in and two-step problems

Fix a wrong password, a locked PIN, a missing workspace choice or a lost two-step code, and reset a staff member two-step sign-in.

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I cannot sign in

  1. Check your email and password. Passwords have at least 10 characters with letters and numbers.
  2. Ask a manager to reset it. Under Users, choose Reset password. You get a temporary password and choose your own at the next sign-in.
  3. Choose the right restaurant. If your email works for more than one restaurant, pick the right one after typing your password.
  4. On the app, check the server address if your restaurant uses an on-site server.

Two-step sign-in

Two-step sign-in asks for a code after your password. The code comes from an authenticator app or by email. Owners are asked to set it up. Save the recovery codes when they are shown, because they are shown once.

I lost my phone

  1. Use a recovery code instead of the app code.
  2. Or ask the owner to reset it. Open Users, find the person and choose Reset two-step sign-in. The person is signed out everywhere and sets it up again at the next sign-in.
  3. Owners who lose access contact DishRoute support. Support resets it after checking who you are.

A manager PIN is locked

Five wrong PINs lock that manager for 5 minutes. Wait, then try again with the right PIN.

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