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How guests order with a QR code

See what your guests see when they scan a table QR code, order, pay, call a waiter and follow their order, with no app or account.

1 min read

On this page

This page is for owners and staff. It shows what a guest sees so you can help them. Guests need no app and no account.

What the guest does

  1. Scan the QR code on the table. The branded menu opens in the phone browser.
  2. Browse and search. Categories, photos, featured dishes and offers are on one page.
  3. Open a dish. Choose a size, tick extras and add a note for the kitchen.
  4. Review the cart. The guest sees subtotal, tax, service charge, any discount and the total.
  5. Choose how to pay and place the order. They get an order number.
  6. Follow the order. The status page shows Received, In queue, Preparing, Prepared and Served.
  7. Ask for help. Buttons let them call a waiter, ask for the bill, water or napkins.
The guest menu on a phone

Tracking an order

The guest order tracking page on a phone

The page updates by itself. A guest can add to the order or order again from the same page.

What staff see

The order lands on Live orders with a chime, and on the kitchen display once it is accepted. A call for the waiter makes the table show Needs attention on the floor.

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